Delivery Order Cancellation:
Usually, order cancellation will be done for Delivery orders. Incase if the Takeaway has issues with the Delivery distance or heavy rain or insufficient drivers or any anonymous (personal) reason they will cancel the order.
Collection Order Cancellation:
It is a very rare scenario where the Takeaway will cancel the order. Some times the Takeaway might forget to close the website if they are closed. In this scenario, both the order Delivery and collection order will be cancelled. As soon as they receive the order they will realize about the website is being open for orders and close it down immediately to avoid receiving further orders.
If the order is paid, the order will be cancelled and the refund will be initiated for your order. The refund amount will be credited back to your account within 3-5 business days. If the refund is not credited back within 3-5 business days, please send an email from the contact us page of the website to raise a complaint.