We are sorry if you have been trying to get a hold of the takeaway and they have not been reachable. It could be because they might be busy on another call. Please note that when the takeaway is busy the waiting time for your order might exceed. If you are waiting for order please wait for the order or for them to get back to you with an update.
In-case the order doesn't get delivered please send us an email https://takeaways.zendesk.com/hc/en-us/requests/new so we can followup with the takeaway on your behalf. We will ensure to get you a refund if the order is not processed by the takeaway.