Olivia

  • Total activity 185
  • Last activity
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Activity overview

Latest activity by Olivia
  • Olivia commented,

    Hi, Can you please send us the details of your enquiry here https://takeaways.zendesk.com/hc/en-us/requests/new and we will get back to you as soon as we can.

  • Olivia commented,

    Hi Jarek, we are sorry for any inconvenience caused. Can you please send us the details here https://takeaways.zendesk.com/hc/en-us/requests/new so we can investigate this further? 

  • Olivia created an article,

    Can I edit my order once it is placed?

    Once you place the order, it cannot be edited/changed. By editing, it could mean that you want to change some items, add or cancel an item off your order. You have to call the takeaway directly to ...

  • Olivia created an article,

    How do I delete my account?

    We are sorry to hear that you would like to delete your account. Before you can delete your account, we request that you give us another chance so that we can fix your issues. Please give the takea...

  • Olivia created an article,

    Loyalty Scheme is Disabled - how do I redeem?

    In the case that the loyalty scheme has been disabled, you will have 30 days to redeem your points. However, you must meet the minimum points required to redeem your points which is set by the take...

  • Olivia created an article,

    Why is my Last name appearing in the review?

    When your review is published, it shows your first name by default. If your last name is appearing on it, it is because of how you have saved your First and Last name in the Profile page. We cannot...

  • Olivia created an article,

    The takeaway is permanently shut/ not trading - how do I report this?

    If you have come across a takeaway which shows as open on the website but they are permanently shut / not-trading please report this to us so we can investigate further.  You can submit a request o...

  • Olivia created an article,

    I paid by card but I was asked to pay by cash at the shop/on delivery

    If you have paid for an order by Card on the website and are charged by the driver at the door or at the shop, please immediately report this to the Takeaway's manager. The manager will have the ac...

  • Olivia created an article,

    I'm still waiting for a call from the takeaway for a complaint I made

    We are sorry if you've had a complaint and the takeaway has failed to get back to you on this. This could maybe due to the fact that the manager or the authorised person to handle complaints might ...

  • Olivia created an article,

    Is it bring your own Booze (BYOB)?

    In regards to bringing your own Alcohol, not all takeaways will allow that. We request you to get in touch with the takeaway directly and they will be able to help you with your query. you can get ...